DRAFT — needs legal review. Not yet valid. Everything in [SQUARE BRACKETS] is a placeholder the owner must fill or decide. [email protected] is a placeholder address.

Glow Yoon Terms of Use

Last updated: [DATE] · Version: 0.1 (draft)

These terms are an agreement between you and [COMPANY LEGAL NAME], [ADDRESS] (“we”, “us”) for the use of the Glow Yoon app. By using the app you accept them. Please also read our Privacy Policy.

1. What Glow Yoon is

Glow Yoon is a cosmetic beauty coach: AR makeup guidance on your own face, Glow Scan (face shape, undertone, colour season and cosmetic skin scores worked out on your phone), skincare routines, guided face massage, a daily Plan, a Learn feed, and Ask Lina, a coach chat whose answers are written by an AI model.

2. Not medical advice — please read

Glow Yoon gives cosmetic and wellbeing guidance only. It is not a medical device and does not diagnose, treat, cure or prevent any disease or skin condition.
Glow Scan scores are cosmetic estimates from a camera picture. Light, camera and makeup change them. They are not a measurement of your health.
Ask Lina’s answers are generated by artificial intelligence and can be incomplete or wrong. Use your own judgement. Lina will never knowingly suggest medication, but do not rely on her for anything medical.
For pain, rashes, burning, swelling, acne that hurts, changes in moles, or any condition that worries you, see a dermatologist or doctor.
Patch-test new products as their label says, stop using anything that irritates you, and follow product instructions. Face massage: be gentle, avoid broken or irritated skin, and stop if anything hurts. If you are pregnant, have a skin condition, or have had recent facial treatments or surgery, ask a professional first.
AR colours on screen are a preview and can differ from real products on your skin.

3. Who can use the app

You must be at least [13 / 16 — owner and legal to decide per region] years old.
If you are under 18 (or under the age of majority where you live), you need a parent or guardian’s permission, and they accept these terms for you. Under-18 users see no Premium offer during onboarding, and purchases go through the store’s own family and parental controls.
The app asks your age band once (“Under 18” / “18 or over”). Please answer honestly: it changes how careful Lina’s suggestions are.

4. Your account

You can use the app without an account. If you create one (email link, Apple or Google), keep access to that email or account safe. You are responsible for activity on your account. You can delete your account and data at any time in Settings → Privacy.

5. Premium, subscriptions and passes

Some features need Premium. The free and Premium features are shown in the app before you buy.
Subscriptions are offered [weekly, monthly and yearly; other periods such as 6 months may be offered in tests]. A free trial may be offered on [the yearly plan]; you can have one trial per [Apple ID / Google account]. The price, period and trial length are shown before you confirm.
Payment is made through your Apple ID or Google Play account at confirmation. We never see your card details.
Auto-renewal: a subscription renews automatically for the same period and price unless you turn auto-renew off at least 24 hours before the end of the current period. Your account is charged for renewal within the 24 hours before the period ends. At the end of a free trial, the paid subscription starts automatically unless you cancel at least 24 hours before the trial ends.
Cancel any time in your App Store settings (Settings → [your name] → Subscriptions) or in Google Play (Play Store → Payments & subscriptions → Subscriptions). Cancelling stops future renewals; you keep Premium until the end of the period you paid for. Deleting the app or your Glow Yoon data does not cancel a subscription.
Occasion passes are one-time purchases that give Premium for a fixed number of days (for example [3, 7 or 30] days). They do not renew.
Price changes: the store tells you in advance, as its rules require.
Refunds are handled by Apple (reportaproblem.apple.com) or Google Play (Google Play refund policy), under their rules. We cannot issue refunds for store purchases ourselves.
EU/UK right of withdrawal: digital content and services start immediately after purchase. [LEGAL: confirm the wording for the 14-day right of withdrawal and how the stores’ checkout handles consent and acknowledgement.]
Promo codes give Premium for the stated time, cannot be exchanged for money, and may be withdrawn if obtained or used unfairly.
Restore purchases in Settings → Subscription if you change phones.

6. Ask Lina

Ask Lina may have a daily message limit (lower on the free plan) and may be temporarily unavailable.
Use it for beauty and glow questions. Do not use it to create harmful, hateful, sexual, or illegal content, to harass anyone, or to try to make it break its rules.
Do not type sensitive personal information (health details, ID numbers, other people’s data).
What you type is processed as our Privacy Policy describes (text kept at most 30 days).

7. Acceptable use

You agree not to: copy, resell or redistribute the app or its content; reverse engineer it except where the law allows; interfere with our servers or bypass limits; use the app to film or analyse another person without their permission; or use it for any unlawful purpose.

8. Content and intellectual property

The app, its looks, routines, courses, illustrations, voice lines and the Lina character belong to us or our licensors. We give you a personal, non-transferable, revocable licence to use the app on your devices for your own non-commercial use. Photos and videos you take are yours; we never receive them.

Looks and product suggestions use generic product types; any brand shown is for information only, and we are not responsible for third-party products, their availability, prices or ingredients.

9. Changes and availability

We improve the app and may change, add or remove features. We try to keep the app available but do not promise it will always work without interruption or errors. If we remove a paid feature that is a main part of Premium, [LEGAL: describe remedy].

10. Liability

To the extent the law allows, the app is provided “as is”. We are not liable for indirect or consequential losses, or for reactions to products or techniques you choose to use. Our total liability is limited to the amount you paid for the app in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law (for example for death or personal injury caused by negligence, or consumer rights under the law of your country).

11. Ending

You can stop using the app and delete your data at any time. We may suspend access if you seriously break these terms. Sections 2, 8, 10 and 12 continue after the agreement ends.

12. Law and disputes

These terms are governed by [GOVERNING LAW]. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and can bring a claim in your local courts. EU consumers can also use [the EU online dispute resolution / mediation body — LEGAL to confirm].

13. Apple-specific terms

If you downloaded the app from the App Store: these terms are between you and us, not Apple; Apple has no obligation to provide support or maintenance; Apple is not responsible for claims about the app; and Apple and its subsidiaries are third-party beneficiaries of these terms. [Owner may instead adopt Apple’s standard EULA and keep these terms as additional terms.]

14. Changes to these terms

We may update these terms. For important changes we will tell you in the app before they take effect. If you do not agree, you can stop using the app and cancel your subscription.

15. Contact

[COMPANY LEGAL NAME], [ADDRESS] — [email protected] (placeholder)